Dear our beloved customers,
Following the process to improve our support service, today, we want to inform you some changes in our forum – EngineThemes’ official support channel.
From now on, customers can access our forum via the new link: forum.enginethemes.com. The forum will run faster and more smoothly. Besides, together with the Tickets system, they will help us serve you better.
However, please note down these small notifications:
- For those who have purchased our products from Themeforest, your accounts were downgraded with the new forum. Therefore, please update your account once again. Insert your Purchase code to the profile and your account will be upgraded to “Customer”.
- Also, the “Auto update” feature is temporary unavailable. In the meantime, to update the theme, please use your FTP account to manually install it. You can check out this article for more details.
We’ll soon recover the feature in the themes’ next updates.
We apology for any inconvenience it may cause. Hope that this update will give you more satisfaction with our support service.